Cancellations, Deliveries & Returns

Deliveries

We deliver across mainland UK.

We always try to ensure we've the most accurate and up-to-date information presented for delivery costs.

Order Confirmation

When your order has been approved and full payment received, you will receive an order confirmation email detailling your full order. Please contact Customer Services if any issues are identified.

Delivery Timeframe

Our product pages show estimated delivery timeframes for specific products, if delivery is going to be outside of these estimated timeframes we aim to notify you promptly.

 

Cancellations

You may cancel an item if it is yet to be dispatched.

To cancel an item from your order, please email our Customer Service team customerservices@vookoo.co.uk. 

Returns

Returning for a refund

To return an item within our 14-day returns period, just email us at customerservices@vookoo.co.uk within 14 days of delivery with the following

Please note: When returning an item shipping charges are deducted from the refund.

 

Returns of damaged products

All damaged products must be reported to our Customer Service Team in writing 48 hours upon receipt.

Please email customerservice@vookoo.co.uk and include a picture of the damaged product in order to proceed further.

Please note: Where possible, the product must be kept in its original packaging.

Terms & Conditions do apply.

 

Payment of Refund

Refunds must be paid to the original payment method, such as credit/debit card, PayPal account. All payments will be subjected to any costs incurred,