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We understand that the nature of our business has an environmental impact. In line with of our brand values,
VooKoo take sustainability extremely seriously and we are constantly evolving and improving our approach to sustainability.
You can view our positive environmental impact here.
Step into the realm of fireplace perfection with our extraordinary Pre-Built Media Wall Package. Get ready to be swept away by the mesmerizing panoramic HD+ flame effect, enveloping your living space in an enchanting and captivating ambiance. Seamlessly explore the array of features using the intuitively designed touch screen or the convenient remote control, granting you effortless mastery over your fireplace experience. Set the mood perfectly with adjustable heat settings, ranging from 1400W to 1600W, ensuring a cozy atmosphere tailored precisely to your desires.
Ignite your imagination and infuse your fireplace with your unique personal style. With an extensive palette of options at your fingertips, unleash your creativity by selecting from six spellbinding flame colours, ten captivating fuel bed colours, and ten canopy colours, allowing your fireplace to become a true reflection of your individual taste and seamlessly blend with your decor.
Elevate the atmosphere to extraordinary heights with the captivating built-in colour changing side lights, transforming your space into a kaleidoscope of mesmerizing hues. Fine-tune the visual impact with the flame brightness setting, finding the perfect balance between warmth and aesthetics. Take command of the temperature control feature, creating an environment of unparalleled comfort, while the convenient 7-day timer effortlessly aligns your fireplace with the rhythm of your daily life.
Every intricate detail of this masterpiece has been meticulously crafted to transport you to a realm of authenticity. Behold the artistry of the hand-painted log set, meticulously designed to infuse your fireplace with a touch of natural elegance. For an added touch of enchantment, immerse yourself in the choice of utilizing both large and small crystals, unveiling a symphony of captivating visual displays that will leave you spellbound.
Unleash the transformative power of our technologically advanced and visually stunning fireplace. It is not merely an addition to your home; it is an invitation to embrace a world where warmth, style, and sophistication intertwine with every breath. Prepare to be enthralled as your living space undergoes a wondrous metamorphosis, blossoming into a sanctuary of unmatched comfort and breathtaking beauty.
Standard Delivery to mainland UK is FREE of charge on all orders over £99.
Standard Deliveries are made Monday to Saturday between 8am to 6pm (excluding public holidays). Your order will be delivered via the Vookoo Lifestyle delivery team using our two-person delivery service or one of our trusted courier partners. We endeavour to deliver all orders (to mainland UK) within 5-15 days of your order being placed.
Geographical location and courier availability can restrict our delivery service to certain areas. We may not always be able to deliver our products to the Channel Islands, Isles of Scilly, the Isle of Man, and Northern Ireland. If you are interested in having any of our products delivered to one of these areas, please contact our delivery team on 03335 670 995 before placing your order so that we can provide a delivery quotation based on the products you require.
We’re also able to assist you if you’re looking to ship your item(s) internationally; whether you'd like us to deliver your order to a UK based freight-forwarder on your behalf, or you'd like us to arrange with our trusted courier partner to deliver your order to another country, please get in touch. To enable us to provide you with the best quotation, it is important to have full details of the delivery address, as well as all products you wish to order.
On the day of delivery, you’ll be notified of your estimated delivery window within the hours of 8am – 6pm. The delivery drivers will endeavor to call you 30 minutes before they are due to arrive, so you’ll know when to expect them.
Our trusted delivery partners are unfortunately unable to access your property or garden; therefore, all deliveries will be made to the front of the property, this is known as a ‘kerbside’ delivery. If you are not in on the day you have arranged for your order to be delivered, you may be charged for a repeat delivery.
Some deliveries come with very assembly and packaging removal, please ask one of our qualified team members about specific products.
We hope that you are happy with your products once they reach your home. If, for whatever reason, you change your mind and choose to return the item(s) to us for a refund, you will need to contact our delivery team on 03335 670 995 or via email customerservices@vookoolifestyle.co.uk who will arrange a collection for you. After your item(s) have been returned to us, our customer care team will arrange a refund back onto the original payment method. A collection charge for unwanted goods will be incurred and deducted from the total refund amount.
MY ITEM IS NOW OUT OF STOCK, BUT I’VE PAID FOR IT. WHAT HAPPENS NOW?
In the rare event that your item is out of stock after placing your order, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 1 month, you’ll be billed and then we’ll contact you to organize delivery once it is ready to be shipped to you. If it’s still not available within 1 month, we'll cancel your order and refund you.
If you’re not happy to wait, please contact Customer services to cancel your order and process a refund or to select an alternative product.
If your delivery is overdue, or your items have been accidentally damaged in transit, please call our Customer Services team for assistance on 03335 670 995.
For all other queries, we are always on hand to help.
Telephone: 03335 670 995
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Take 20% off your first order
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